Shipping Policy

Shipping Information and Times

At ODS we strive to provide the largest and most unique range of oil diffusers and humidifiers to our online community of aromatherapy loving customers. 

Our products are based in Australia and overseas and will take between 7 and 25 business days to reach your nominated delivery destination. During holidays and peak periods, like Christmas your package may be delayed. During COVID-19 lockdowns where staff at Australis Post facilities have been scaled back to ensure social distancing measures are met, your parcel may be delayed out of out control.

Orders are processed within 1 to 2 days. Please note orders may not ship on weekends when the warehouse/s are closed.

We use several couriers depending on the origin of the warehouse. Some include:

- Australia Post

- Toll

- EMS

- Independent couriers

We welcome global orders however there are some countries that are difficult to provide safe shipping to, these include but are not limited to:

Countries We Ship To

 

You must wait for your order to arrive within the stated period before requesting a refund.  In regard to international shipping, please note that the customer is responsible for any brokerage fees, customs duties, or any other fees that may be imposed upon delivery. We are unable to cancel an order due to non-payment of the above named fees.

If you have any trouble using your tracking code to pinpoint the location of your order, please email oildiffusershopau@gmail.com with your order details and we will assist you.